Jobs in USA For Customer Service Agent-Alaska Airlines



Full Job Description 

Organization Alaska Airlines 

The Team 

Our air terminal groups cooperate to move visitors and their assets from check to lodge, making amazing encounters en route. Regardless of whether client confronting or in the background, we need to hear from you in the event that you can be inviting to individuals from varying backgrounds, think and react quickly, and deal with an adaptable timetable. Consequently, you'll get a serious absolute prizes bundle, proficient advancement openings, and different advantages that are totally intended to take your places. 

Job Summary  

The Customer Service Agent (CSA) is answerable for helping clients with stuff issues at Alaska Airlines (AS). As an individual from the Central Baggage Service group, the CSA upholds deferred stuff recuperation, goal of harmed things, missing substance and left ready things.  n  

Key Duties 

  • Explores, resolves and helps clients with stuff issues. 
  • Gives predominant client care by offering exact data and innovative goals to client requests, protests, and demands for help. 
  • Keeps up records of client collaborations and issues and reports that data to the fitting regions for revision. 
  • Handles client questions, grumblings, and requests immediately through call, visit and composed correspondence with the most extensive level of politeness and polished methodology to determine issues. 
  • Supports inner clients (air terminal Customer Service Agents, Customer Care Representatives, Reservations Agents, other carrier partners, and so forth) with stuff related issues. 
  • Works inside an assortment of complex electronic frameworks to help visitors and every day tasks. 
  • Passes on information to clients of Alaska Airlines things approaches. 
  • Performs other/related obligations as appointed or as the circumstance directs. 
  • Occupation Specific Experience, Education and Skills 

Required 

  • At least 1 year of client care insight. 
  • Superb client assistance abilities (e.g., verbal, composed, tuning in). 
  • Capacity to be thoughtful and supportive to visitors who have lost their assets. 
  • Conscientious and exceptionally coordinated, with the capacity to perform various tasks in a speedy climate. 
  • Eager and willing to partake in assuming a significant part in assisting with holding Alaska Airlines clients.